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Ordering and Guarantees

After registration, order by placing the desired product(s) in your cart. If you would like to buy more than one piece of a certain item, adjust the quantity after the product name and click on “Update” to get your running total in the preselected currency (€, US $, Ł, or HUF). Please note: to cancel an item from your shopping cart, you need to check the “Remove Product(s)” box and click on “Update”. Once you select shipping and payment methods, you will be taken to an “Order Confirmation” page, where you can verify all the data you have previously entered. Buy clicking on “Confirm Order,” you will either be provided by our banking information (if “wire transfer” was selected) or you will be transferred to a third party (e.g. PayPal) website for making payments by credit or debit card, or through your PayPal account.

Payment Options

For orders within Hungary, we use a package delivery service with cash on delivery payable to the delivery person unless a pre-payment has been made via wire transfer, PayPal, or the PayPal debit or credit card option.

For all other orders, payments must be made up front, before we ship the products. Payments are possible by most major credit and debit cards through the PayPal or the Monybookers payment clearing systems. Electronic bank to bank transfers (“wire transfers”) are also possible, but take 2-5 business days to clear! Our banking information:

Financial Institution: Budapest Bank
Account number: (IBAN): HU-80-10100826-57120100-01000007
Important note: in some countries the "IBAN" format must be without hyphens: HU80101008265712010001000007

Make Payable To:
Wellness Extra Kft.
c/o: Andras Szabo
Dózsa György utca 45.
6326 Harta
Hungary
Tel: +36-70-258-5939
SWIFT ("BIC") Code: BUDAHUHB

Important note: in some countries the "SWIFT" (or "BIC") code of a financial institution must be 11 digits long: BUDAHUHBXXX

Please note: international wire transfers usually take 2-5 days to show up on our account. Your order will not ship until we receive payment. We will notify you via e-mail when your order is shipped.

If an ordered product’s price has significantly (over 15%) changed between the time of ordering and the time of shipping, or, if a product is not available anymore through regular trade channels, we reserve the right to send you a full refund instead of the ordered item.

The product pictures DO NOT always show the actual product to be shipped, due to frequent design changes and to availability of current product artworks. Some of the products in our web shop DO NOT have English text on their printed labels and more detailed English product descriptions might not be available anywhere.

Entry Taxes: Customers are fully and solely responsible for any customs charges or taxes imposed by the destination country. Wellness Extra Ltd cannot be held responsible for any delays local customs may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective countries. If a shipment is returned to us for failure to pay customs or product rejection by customs, the customer will be credited for only the items returned in undamaged and non-tampered condition, less all shipping and handling cost. We reserve the right to have a package destroyed at customs if it is too expensive to return.

Registered Priority Mail vs. Parcel Service Providers: Before choosing the usually more economical “AirMail” or “Priority Mail” option, please understand, that the Post Offices refund only a maximum of about €30 if an international package sent as “Registered Priority Mail” gets lost, stolen, or damaged. Our international Parcel Service Provider, DPD (www.dpd.com), insures all packages up to €520.00 automatically. DPD also provides an online tracking system to find and to reschedule your package sent through them. If your package is lost or damaged, Wellness Extra Ltd can refund you only up to €30.00 if your package was sent through the Post Office, and up to €520.00 if your package was sent through DPD Parcel Services.

Our Return Policy

If for any reason you wish to return a product, and the product is returned to us undamaged and non-tampered, we will refund the purchase price minus the shipping cost. If the order is returned due to our mistake, and you have made an up front arrangement with our customer service, a full refund will be made.

Return products to:
Wellness Extra Ltd
Dózsa György utca 45.
6326 Harta
HUNGARY

For an English speaking customer rep., please call +36(70)258-5939 and ask for Andy.
Monday-Friday 10:30AM to 7:00PM CET

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